Article about new ISO 9001 and 9004: Sky-high perspective on new standards for hands-on managers

"This article was first published in the September-October 2008 issue of ISO Management Systems magazine www.iso.org/ims and appears here with the kind permission of ISO Central Secretariat."

"Sky-high perspective on new standards for hands-on managers"
By: Bob Alisic and José Dominguez

www.actinq.nl/upload/Skyhigh_9001_2008_IMS 5-2008 E.pdf

This article takes an original approach to introducing the next editions of ISO 9001 and ISO 9004. It is in the form of story about three people, unknown to each other and sitting together on aircraft heading for New York. 

Italian version:
http://www.uni.com/uni/controller/it/comunicare/come_comunica/uec/uec_1_2009/managersefficienti_genfeb2009.htm